Telmex USA Cookies Policy

Cookies are very small text files that are stored on your computer when you visit some websites.  Cookies do not search your computer for information.  Cookies enhance your user experience on our website and we may use them to better understand web surfing behavior of visitors to our website; however, cookies cannot identify you by name nor do they contain other personal information.   You may disable any cookies already stored on your computer but this may affect your experience on our website.  This website will not share any information with unaffiliated third parties.

Legal Notices

Telmex USA respects the privacy of every individual or company who visits our Web site, responds to our interactive advertisements or sends us e-mail. This Privacy Statement outlines the information Telmex USA will collect and how we will use that information. We realize that the exciting growth of the Internet and online services raises questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment to safeguarding privacy to our online and internet activities. Telmex USA wants you to understand when and how personal information is collected, used, disclosed and protected. That’s why we have provided you with this Privacy Policy (“Policy”). This Policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit the Telmex USA Web site, respond to our Web-based advertisements or send us e-mail.

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we take a variety of steps to protect against unauthorized access to our systems that store personal information such as policies limiting access to those systems to authorized personnel.
All orders on the Telmex USA website utilize a Secure Socket Layer (SSL) or Secure Electronic Transaction (SET) protocol to provide "secure sessions" for our visitors. Order forms will be sent and will arrive privately and unaltered at Telmex USA server.
Also, we use encryption technologies to protect your account information when you are viewing your bill on our Website or via email. You should be aware that Telmex USA has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.
You should keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information and services. And you must adopt passwords that others may not guess easily.

Telmex USA recognizes that children may not be able to make informed choices about giving out personally identifiable information.
Telmex USA is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Telmex USA does not knowingly collect information from children under the age of 13 and does not target its website to children under 13.
For collection of personally identifiable information (that is, name, address, telephone number, or e-mail address). If a child has provided us with personally identifiable information without the consent or parent or guardian, a parent or guardian of that child should contact us at the e-mail address listed at the bottom of this Statement if they would like this information deleted from our records.
We will use reasonable efforts to delete the child's information from our records. Telmex USA encourages parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children.

Telmex USA will not collect any personally identifiable information about you (that is, your name, address, telephone number, or e-mail address) unless you provide it to us voluntarily. Telmex USA does not share, disclose or sell any personally-identifiable information (such as your name, address, telephone number or e-mail address) collected online on Telmex USA sites with other unaffiliated companies or organizations for non-Telmex USA marketing purposes, but we restrict their use and limit disclosure of CPNI for purposes or providing service to you or to market products and services as previously described. We will also prohibit the third party from further disclosing the CPNI except as required by law and require the third party to implement safeguards to protect the confidentiality of the CPNI.
Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding

How We Use the Information
Telmex USA uses the personally-identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.
We also provide personally-identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Telmex USA property or services, or with our customers' or others' use of them.

Declining E-mail offers

As outlined in the Personally-Identifiable Information section of this Statement, we will only send e-mail promotions or announcements to you if you have previously provided your permission for us to do so.Although many customers tell us they appreciate receiving notice of these carefully designed promotions and announcements we recognize the importance of providing you with choices. At any time, you may unsubscribe from our e-mail list by filling out our sample online unsubscribe form. All e-mail offers that you receive from Telmex USA, will inform you how to decline receiving further e-mail offers.

Changes to this privacy policy

Telmex USA will update this Policy if our practices change or if the law requires changes to it. If at any point we decide to use personally identifiable information in a manner that is materially different from what was stated at the time it was collected, we will notify you via posting on this page for 30 days before the material change is made and give you an opportunity to opt out of the proposed use at any time.

What else should you know?

Please be careful and responsible whenever you are online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.While we strive to protect your personal information, Telmex USA cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.Third-party Internet sites and services accessible through this website have separate privacy and data-collection practices, independent of us. Telmex USA has no responsibility or liability for these independent policies or actions. Please refer to those sites own privacy policies to learn how they collect and use information about you.

Who to contact
If you have any questions about or complaints that concern, this Policy, please visit Customer Service Online or email us at: telmexusaprivacy@telmex.com, or call Customer Service at the number shown on your bill. If you prefer you may also write us at: Office of Privacy: Legal Department, Telmex USA, 3350 SW 148 Avenue, Suite 400, Miramar, Florida 33027. Our representatives will respond to your inquiries or help resolve any dispute concerning this Online Privacy Policy.If you have submitted personally-identifiable information through the Telmex USA website or an interactive advertisement, and would like that information deleted from our records, please contact us at our e-mail address: telmexusaprivacy@telmex.comWe will use reasonable efforts to delete this information from our existing files.